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Privacy Policy

Last updated: January 2025

Tulasi Hotels ("we," "us," or "our") operates the Tulasi Hotels application and website. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, phone number, and password when you create an account.
  • Hotel Information: Hotel/restaurant name, address, GST number, and business details.
  • Business Data: Menu items, orders, bills, staff records, inventory, reservations, and other operational data you enter into the app.
  • Payment Information: Subscription payments are processed through third-party payment providers (Razorpay). We do not store your card details.

1.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, session duration, and interaction patterns.
  • Device Information: Device type, operating system, browser type, and app version.
  • Log Data: IP address, access times, and error logs for debugging and security purposes.

2. How We Use Your Information

  • To provide, operate, and maintain the Tulasi Hotels service.
  • To process your account registration and manage your subscription.
  • To sync your business data across devices securely.
  • To send service-related notifications (billing reminders, feature updates, security alerts).
  • To improve our products and services based on usage patterns.
  • To respond to your support requests.
  • To detect, prevent, and address security issues and fraud.

3. Data Storage & Security

Your data is stored securely on Google Cloud Platform (Firebase/Firestore). We implement industry-standard security measures including:

  • Encryption in transit (HTTPS/TLS) and at rest.
  • Firestore security rules for row-level access control.
  • Firebase Authentication for secure identity management.
  • Role-based access control within each hotel workspace.
  • Regular security audits and monitoring.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data only in these cases:

  • Service Providers: Google Cloud (hosting), Razorpay (payments), and analytics providers who help us operate the service, under strict data processing agreements.
  • Legal Requirements: When required by law, regulation, or legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to users.

5. Offline Data

Tulasi Hotels works offline. Data created while offline is stored on your local device and synced to the cloud when internet connectivity is restored. You retain full ownership of all business data.

6. Your Rights

You have the right to:

  • Access your personal data stored with us.
  • Correct or update your information.
  • Export your business data.
  • Delete your account and associated data.
  • Opt out of non-essential communications.

To exercise these rights, contact us at privacy@tulasihotels.com.

7. Cookies & Analytics

Our website uses cookies for essential functionality (authentication, preferences) and analytics (Google Analytics) to understand usage patterns. You can control cookies through your browser settings.

8. Children's Privacy

Our service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, contact us at: